Delivery Information

We believe your experience at Carbon Dog should be as seamless as possible. We offer free delivery on all of our subscriptions plans, using Royal Mail’s fully tracked parcel delivery service. This ensures your order is delivered securely, successfully and efficiently every time.

How Your Order Works

When you place an order with us, your subscription will be processed and your dogs C60 oil will be custom mixed in our lab. This process takes around 5 days. When your order is ready, it will be packaged and dispatched. Your order will be delivered via Royal Mail’s 48 tracked service. This service typically delivers within 2-3 business days from the day of dispatch. However, delivery times can vary slightly due to factors beyond our control, such as severe weather conditions or busy periods in the postal system.

Tracking Your Order

To keep you updated on the status of your delivery, we will send you a confirmation email as soon as your order has been dispatched. This email will contain your unique tracking number and a link to the Royal Mail tracking portal, where you can monitor the progress of your parcel. The tracking information will be sent to the email address you provided at checkout, so please ensure it is correct and up to date.

If there are any issues with your delivery, you can use the tracking information to get real-time updates. In the unlikely event that your parcel is delayed or lost in transit, please contact us.

Damaged or Lost Parcels

If your parcel is either lost or arrives damaged please contact us as soon as possible so we can resolve the issue. In both situations your dogs custom C60 oil will be remixed as a priority within our lab and sent to you on a guaranteed next day service.

Delivery to the UK Only

Please note that at this time, we only offer delivery within the UK. If you’re outside the UK, we do not currently offer international shipping, but this may change in the future.

Questions? Contact Us

If you have any questions or need assistance, our friendly customer support team is here to help.

Email: hello@carbondog.co.uk
Phone: 01526 800950

Our support team is available Monday – Friday, 10am to 4pm. We endeavour to answer all enquiries the same business day.