Privacy Policy

At Carbon Dog your privacy and data protection are a top priority. We are committed to treating your personal information with care, respect, and complete transparency. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, subscribe to our product, or interact with us in any way.

We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Carbon Dog is a UK-based specialist dog antioxidant offering a custom high-quality detox supplement for your furry friend made with finest natural organic oils and 99.99% Carbon 60 fullerenes.

When you share your information with us—whether through our website, at checkout, or by contacting support—we take full responsibility for protecting it.

2. The Information We Collect

We only collect the information we need to deliver your orders and offer a great service. This includes:
• Your name and address (for delivery)
• Your email address (for account updates and receipts)
• Your payment details (handled securely by trusted providers)
• Optional information, like your dog’s name or preferences

We also collect technical information, like your IP address and browser type, to help improve our website and keep it secure.

3. How We Use Your Information

We use your information to:
• Process and deliver your orders
• Manage your subscription and renewals
• Send you updates, confirmations, and reminders
• Improve our website and customer experience
• Send marketing emails (only if you opt-in)

We never sell your data or share it with third parties for advertising purposes.

4. How We Protect Your Data

We go above and beyond to safeguard your personal data. Our website is secured using SSL encryption, and we only work with reputable payment and hosting providers who meet strict security standards.

All personal data is stored securely, and access is limited to staff who need it to support your order. We continuously review and improve our systems to keep your data safe.

5. Marketing Preferences

We’ll only send marketing emails if you’ve given us permission. You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

6. Your Rights

You have full control over your data. You can:
• Request a copy of the personal data we hold
• Ask us to correct or delete your information
• Withdraw consent at any time
• Object to the use of your data for marketing

To exercise any of these rights, please email us at hello@carbondog.co.uk.

7. Contact Us

If you have any questions about how we use or protect your data, we’re here to help:

Email: hello@carbondog.co.uk
Phone: 01526 800950

Our support team is available Monday – Friday, 10am to 4pm. We endeavour to answer all enquiries the same business day.